Action Mercantile Pty Ltd
ABN 14 076 970 548

For the purposes of this policy paper, "Action" includes Action Mercantile Pty Ltd and its related entities.

Action has always respected the privacy of individuals. It will continue to do so by treating all personal information as confidential and by handling it in accordance with the Privacy Act and the National Privacy Principles. During the course of its activities, Action will collect, record, use and disclose personal information about natural persons who are-

•   a customer of Action or a director of a company that is a customer of Action;

•   a debtor, guarantor or referee of an Action customer or supplier;

•   a contractor or supplier of goods and services to Action; or

•   a solicitor or other professional consultant engaged by Action;

Mostly, information comes direct from the persons or from their agents or intermediaries. Sometimes, it comes from third parties with a connection to the person. The type of information collected will vary considerably depending on the nature of the arrangements with Action and the person's connection with the arrangements. It may include information about-

•   name, address and contact details;

•   date of birth, driver's licence particulars etc;

•   employment and/or business history; and

•   financial circumstances, income and history.

The purpose for which the information is collected, as well as its nature can result in some personal information being disclosed to parties outside of Action but only where there is a valid reason for that to happen. External parties to whom information may be disclosed include (but are not limited to)

•   credit reporting agencies;

•   auditors, solicitors, and other professional consultants;

•   suppliers, insurers, repairers and contractors;

•   trade, commercial and/or mercantile agents and auctioneers;

•   insolvency practitioners such as Administrators, Receivers, Liquidators;

•   insurers, insurance brokers, insurance assessors and inspection agents;

•   vehicle registration authorities, motor clubs etc; and

•   Government Departments or Agencies (where required or authorised by Law).

As a matter of course, Action will require anyone to whom personal information is made available to respect the privacy of the person to whom it relates. Persons who want to know what personal information Action holds about them and how it has been used are invited to send a written request to The Privacy Contact Officer, Action Mercantile Pty Ltd-

by mail to PO Box 7481 St Kilda Rd Melbourne Vic 3004; or

by facsimile to (03) 9860 1822; or

by e-mail to info@actionaust.com.au

Any complaints or concerns should also be directed to The Privacy Officer.